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McKinsey & Company has conducted leading research regarding examining the practical applications of personalization in discharge planning. This research includes how post-admission engagement could potentially reduce unnecessary healthcare costs and readmission experiences.

“Engaging healthcare consumers in a highly personalized way—and the value it brings to all healthcare system stakeholders—is increasingly important, as we highlighted in “Next generation patient engagement during the care journey.” The benefits of this approach can lead to better member experience, higher quality of care, and reduction of avoidable healthcare costs. The urgency and importance of personalized engagement has only grown through the COVID-19 pandemic, reflecting the shifting nature of care as well as consumer openness to engaging in different ways.” Via McKinsey & Company